Returns & Exchanges
If something isn't quite right, here's how we make it easy.
Return Window
We accept returns on eligible, unused items within 15 days of delivery. Requests made after this window cannot be accepted.
Eligibility for Returns
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required.
- Gift sets must be returned complete, with all components included.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Fragrance, attar, and room mist products
- Bath, body, and lepana ritual products
- Innerwear
- Items marked "Final Sale" at the time of purchase
How to Start a Return
- Email anuragaliving@gmail.com or use our Contact page with your order number and reason for return.
- Our concierge team will confirm eligibility and share pickup or drop-off instructions.
- Pack the item securely in its original packaging.
- Once received and inspected, we'll process your refund or exchange.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item. Original shipping charges are non-refundable, except in cases of damaged or incorrect items.
Exchanges
Need a different size, scent, or finish? Let us know when you request your return and we'll prioritise shipping the replacement as soon as the original item is received, subject to availability.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, including shipping costs.
Contact Us
Our concierge team is here to help with any return or exchange questions at anuragaliving@gmail.com or through our Contact page.